![]() ![]() Alternatively, you may want to opt for a provider that offers agentless, on-demand connections to reduce on-device footprints.Ĭonnectivity, meanwhile, is frequently one of the most frustrating elements of IT support, particularly with remote access software that involves laboriously configuring firewalls and port access rules to permit connections. If not, support staff will be faced with the tedious prospect of manually installing agents on every machine, one by one. If you’re managing a large fleet of devices, you’ll need a remote access provider that supports automated remote configuration and deployment. Some providers will even support connections from mobile devices, giving technicians remote access even while on the go.ĭeployment is also something that bears consideration. Just because your chosen flavour of remote access software allows technicians to access Windows desktops doesn’t necessarily mean it’s going to play nicely with every operating system, and that could be a problem if you also need to access Linux-based servers. Not only is it a foundational part of many operational tasks, making the wrong choice can have serious potential consequences further down the line, and there are a number of important questions that any IT department should be asking of their potential partners.įor instance, certain options may present unforeseen logistical challenges, like platform compatibility. ![]() However, while remote access software may not necessarily be a transformative part of your IT stack, selecting a provider should be given a significant amount of scrutiny. Indeed, when selecting a VNC solution, many IT professionals simply gravitate towards the first option that comes to mind. This can lead many organisations to treat remote access software as ”part of the furniture” something that’s useful to have around, but not worth giving any particular thought or consideration to. The underlying RFB protocol that powers VNC-based remote access tools hasn’t changed all that much since it was first introduced, and although its open-source origins have resulted in a huge number of different VNC solutions, they all share most of the same core capabilities. It may seem like a simple tool – and in many ways, it is. First developed in the mid-1990s by RealVNC, it’s spent the past three decades enabling IT teams to access remote systems throughout their estate, and has found its way into the toolbelt of every support technician. Of all the tools underpinning modern IT management, VNC may be one of the most prolific. ![]()
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January 2023
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